I take your privacy very seriously. You can be assured that the personal information you provide will be kept safe and secure, and will be used only for the purpose it was provided.
For GDPR requirements, this policy refers to written documents, hard copy client notes, database entries, emails, text messages, cloud-based client date storage, visits to the website, social media communication, reviews and appointment updates/reminders through text and or email.
Data is collected for the sole purpose of providing an appropriate service for the individual; Legally termed as ‘Legitimate Interests’.
Personal information is provided by you for referral and commencement of the service only.
I am the data processor for any and all printed/written paperwork and I am registered with the Information Commissioner’s Office (ICO). Hard copies of any personal information are stored in a locked container, behind a locked door, and will be retained for 5 years.
Emails are processed by Microsoft and are therefore subject to their privacy policies. It is recommended that no sensitive information be shared via email.
Phone calls are not recorded; however, text messages and voicemail may be stored for up to 90 days. I may use your phone number to return your call, as per standard business practice.
Unless otherwise advised by clients, email addresses and telephone numbers will only be used to update client appointments or to send reminders for client appointments.
All electronic devices which hold personal data are password protected and stored securely.
No personal/sensitive data will be shared with any 3rd party without clients’ explicit consent. (Subject to legal requirements)
In the unlikely event of a data breach, I will comply with GDPR regulations regarding reporting and action taken.
To ensure uninterrupted client privacy in the event of death or an inability to continue in my role, my clinical supervisor will assume data processing responsibility.
During the Covid-19 pandemic, I have paused face-to-face counselling. This is to ensure our physical safety, as well as to maintain a regular, consistent space for your therapy, minimising the need for breaks due to self-isolation or further lockdowns. During this time, I am able to offer both online and telephone counselling. Please see the Covid-19 page for further details.